Flat tire roadside assistance

24-Hour Roadside Assistance Benefit
with Purchase of Big O Branded Tires or Tire Protection Package

Download this coverage statement in PDF format

Your Roadside Assistance Benefit is provided to you by the Big O Tires facility from which you purchased your tires and is identified on your invoice. Your Roadside Assistance Benefit begins on the date identified on your original Big O Tires invoice and continues for a period of 36 months. This benefit is available only to you, the original purchaser as identified on the original invoice and is not transferable. Coverage is strictly limited to the specific vehicle identified on the original invoice. You must have a minimum purchase of $25 to be eligible for service - the purchase details and dollar amounts must be listed on your invoice. Roadside service is available in the United States and Canada.

Flat Tire Changing Assistance

Assistance will be provided for the installation of your useable spare tire. If you are in need of flat tire changing assistance for a tire that you purchased from an active Big O Tires location, you must call 1-800-351-8545 to be connected with the nationwide service provider. You must have your Big O Tires invoice for the purchase of eligible tires available at the time of the call. Flat tire changing assistance will be provided at no charge to you, up to a maximum of $75. You are responsible for any and all charges over $75. The service provider requires use of a credit card to arrange for dispatch.

If you are in need of additional roadside assistance services you must call 800-351-8545 to be connected with the nationwide service provider. You must pay for the services listed below. The service provider requires use of a credit card to arrange for dispatch. You will be reimbursed for covered services up to a maximum of $75.00 per occurrence.

The services eligible for reimbursement provided through this Roadside Assistance program are described below:

  1. Towing — Your vehicle will be towed to the nearest qualified repair facility or to the repair facility of your choice.
  2. Lock Out Service — Assistance will be provided in unlocking your vehicle in the event the keys are lost or locked inside.
  3. Fuel, Oil, Fluid and Water Delivery Service — An emergency supply of gasoline (where permitted), oil, fluid and water will be delivered to your vehicle. You must pay for the costs of the actual fluids delivered.
  4. Jump Start — The service provider will jump start your vehicle in the event your battery becomes discharged.

The driver of the vehicle must be with the vehicle when the service provider arrives, as roadside assistance cannot be provided to an unattended vehicle. If the driver is not with the vehicle, you may incur additional fees which are not covered under the terms of this program. You must call 800-351-8545 to arrange for Roadside Assistance service. Service secured through any other source will not be reimbursed.

To file a reimbursement claim, you must submit the following information within ninety (90) days of the date of service:

  1. A photocopy of the original invoice identifying the participating Big O location and the services performed. The invoice must identify the purchase of a Big O branded tire or Tire Protection Package, year, make and model of your vehicle.
  2. Your complete name, address, and telephone number.
  3. A photocopy of the paid invoice for roadside assistance from an authorized auto service provider. This paid invoice must detail the name address, and telephone number of the service provider. It must also identify the customer and the specific vehicle receiving the service.

Submit the above documentation to:
Big O Roadside Assistance Reimbursement
P.O. Box 33535
Denver, CO 80233

Services Not Covered:

Cost of parts, replacement keys, lubricants, or fluids. The cost of installation for any product or materials. Tire repair, replacement, mounting or removing of any tires (unless related to the installation of a spare tire), snow tires, or chains. Service on a vehicle that is in an unsafe condition. Towing or services performed by an unauthorized service provider. Any additional labor due to specialized equipment or processes required to transport or service your vehicle due to non-factory modifications or enhancements made to the vehicle. Towing from or repair work performed at a service station, garage or repair shop. A second tow or service for the same disablement. Towing or service on roads not regularly maintained, such as sand beaches, open fields, forests, and areas designated as not passable due to construction, etc. Any services performed off road. Towing performed at the direction of a law enforcement officer relating to trafficwork performed at a service station, garage or repair shop. A second tow or service for the same disablement. Towing obstruction, impoundment, abandonment, illegal parking, or other violations of law. Any roadside assistance services provided to your vehicle by a private citizen's assistance is not covered and is not reimbursable. Non-emergency towing or other non-emergency service. The Roadside Assistance is provided to you through a network of independent service providers. As independent contractors, they have exclusive control over their own equipment and personnel. Neither the program administrator, nor the participating automotive service facility are responsible for acts or omissions of the independent contractors.


This benefit applies only to motorized passenger vehicles (automobiles and light trucks) and specifically excludes trailers, vehicles witha manufacturer's load rating capacity greater than one ton, motorcycles, recreational vehicles, commercial vehicles (any vehicle used in commerce to transport persons or property).