Flat tire roadside assistance

Reimbursement Instructions

Download the full coverage statement in PDF format

To file a reimbursement claim, you must submit the following information within sixty (60) days of the date of service:

  1. A photocopy of the original invoice identifying the participating repair center and the services performed. The invoice must identify the purchase of a Big O branded tire or Tire Protection Package, and year, make and model of your vehicle.
  2. Your complete name, address, and telephone number.
  3. A photocopy of the paid invoice for roadside assistance from a valid auto service provider. This paid invoice must detail the name address, and telephone number of the service provider. It must also identify the customer and the specific vehicle receiving the service.

Submit the above documentation to:
Big O Roadside Assistance Reimbursement
P.O. Box 33535
Denver, CO 80233

Services Not Covered:

Cost of parts, replacement keys, lubricants, or fluids. The cost of installation for any product or materials. Tire repair, replacement, mounting or removing of any tires (unless related to the installation of a spare tire), snow tires, or chains. Service on a vehicle that is in an unsafe condition. Towing or services performed by an unauthorized service provider. Any additional labor due to specialized equipment or processes required to transport or service your vehicle due to non-factory modifications or enhancements made to the vehicle. Towing from or repair work performed at a service station, garage or repair shop. A second tow or service for the same disablement. Towing or service on roads not regularly maintained, such as sand beaches, open fields, forests, and areas designated as not passable due to construction, etc. Any services performed off road. Towing performed at the direction of a law enforcement officer relating to trafficwork performed at a service station, garage or repair shop. A second tow or service for the same disablement. Towing obstruction, impoundment, abandonment, illegal parking, or other violations of law. Any roadside assistance services provided to your vehicle by a private citizen's assistance is not covered and is not reimbursable. Non-emergency towing or other non-emergency service. The Roadside Assistance is provided to you through a network of independent service providers. As independent contractors, they have exclusive control over their own equipment and personnel. Neither the program administrator, nor the participating automotive service facility are responsible for acts or omissions of the independent contractors.


This benefit applies only to motorized passenger vehicles (automobiles and light trucks) and specifically excludes trailers, vehicles witha manufacturer's load rating capacity greater than one ton, motorcycles, recreational vehicles, commercial vehicles (any vehicle used in commerce to transport persons or property).